Shipping policy
SHIPPING POLICY
DNA Branding works with multiple print-on-demand fulfillment partners. Most products are made specifically for each order and are shipped directly from the fulfillment facility.
ORDER PROCESSING AND PRODUCTION
Most orders require approximately 2–7 business days for production before shipping. Production times are estimates and may increase during holidays, product launches, severe weather or periods of high demand.
Orders containing multiple products may be produced by different fulfillment partners. These items might arrive separately and have different tracking numbers. You will not be charged additional shipping because an order is divided into multiple packages.
ESTIMATED DELIVERY
After production is complete, estimated transit times are:
• United States: approximately 3–10 business days
• International destinations: approximately 10–30 business days
Production and shipping times are estimates, not guaranteed delivery dates. Carrier delays, customs processing, weather conditions and other circumstances outside our control can affect delivery.
SHIPPING COSTS
Available shipping methods and charges are displayed during checkout. Shipping costs are based on the products ordered, destination and fulfillment location.
TRACKING
When tracking becomes available, a shipping-confirmation email will be sent to the email address provided during checkout. Tracking information can take up to 48 hours to begin showing movement after the carrier receives the package.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error.
Because orders enter production quickly, address changes are not guaranteed. Customers may be responsible for additional production or shipping charges when an incorrect or incomplete address causes an order to be returned, lost or reshipped.
ORDER CHANGES AND CANCELLATIONS
Orders enter production shortly after being submitted. Changes and cancellations are not guaranteed after an order has been placed. Contact us immediately, and we will attempt to help before production begins.
Once production has started, the order generally cannot be canceled or changed.
DELAYED, LOST OR MISSING PACKAGES
If tracking has not updated for several days or your package appears delayed, please contact us so we can review the shipment with the fulfillment partner or shipping carrier.
If tracking shows delivered but the package cannot be located, first check with household members, neighbors, the delivery carrier and any secure delivery locations near your property.
DNA Branding is not responsible for packages lost because of an incorrect address supplied by the customer or packages stolen after confirmed delivery. We will still assist with reviewing available carrier information.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, misprinted or different from what you ordered, contact us within 14 days of delivery. Include your order number and clear photographs of the item and packaging.
All replacements, refunds, returns and product claims are governed by our Refund Policy. Do not mail an item back without contacting us first.
INTERNATIONAL ORDERS
International customers are responsible for any customs duties, taxes, import charges or fees imposed by their country. Customs processing can delay delivery and is outside DNA Branding’s control.
CONTACT US
For shipping assistance, email dnabrandstore@gmail.com and include your order number.