Refund policy

RETURN AND REFUND POLICY

Most DNA Branding products are made specifically for each order through our fulfillment partners. Because these items are made to order, we do not accept returns or exchanges for incorrect size selection, color preference, buyer’s remorse or change of mind.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted or different from what you ordered, please contact us within 14 days of delivery. Include your order number and clear photographs showing the item and the issue.

After reviewing your claim, we may provide a replacement or refund when appropriate. Please do not return an item to the address shown on the package. Contact us first for instructions, because unauthorized returns might not be accepted by our fulfillment partners.

SIZING

Please review the product’s size information carefully before ordering. We cannot provide returns or exchanges when the size originally selected by the customer does not fit.

LOST OR MISSING ORDERS

If tracking shows that your order was delivered but you cannot locate it, please contact the shipping carrier and check with household members or neighbors first. If your package appears lost in transit, contact us as soon as possible so we can review the shipment with our fulfillment partner.

ORDER CHANGES AND CANCELLATIONS

Orders enter production quickly. Changes and cancellations are not guaranteed after an order has been submitted. Contact us immediately, and we will attempt to help before production begins.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Contact us at the email address listed on our Contact page with your order number and details about your concern.

CONTACT INFORMATION

For questions, damaged-item claims or assistance with an order, contact:

DNA Branding LLC
Email: dnabrandstore@gmail.com
Website: https://dnabrandstore.com/pages/contact

Please include your order number when contacting us about an existing purchase.